California light works customer service feedback
Posted: Fri Oct 31, 2014 6:41 pm
Hi guys! It's been a while since Ive posted here, but I had to let everyone know what a wonderful experience I had.
I am one of the original grower feedback guys, and have had my light 3 years now, and up until my accident, my light has worked flawlessly. Everything Ive grown with this light has turned out exceptional, and is the envy of everyone in town.
So what happened was, one of my light hangers FAILED. At the time I was supplementing the outskirts of the room with a 600 hps in a cool tube, and when the hanger failed the Solarstorm dropped to where it was against the hps. To add insult to injury, as the light fell it unplugged my fan for the cool tube. Now I think it would have been fine had the fan not come unplugged, but since it did, by the time I got back to it, the Solarstorm had shutdown, and the face of it had melted all over the cool tube. I was heart broke.
I didnt know what to do. I thought to myself.....Should I drill out the rivets, and see if I can fix it? Im pretty smart, surely I can figure this out. (I have some pretty extreme anxiety when it comes to rationalizing)(Tumor related) So I decided to contact CLW, to see what I need to look for, or test. When I called CLW, I was greeted by the sweetest gal on the other end. (We'll call her Helen) First she was able to calm my nerves, and made me feel like my problem was her main priority. Then she suggested I send the light back, and let them see what they can do. Helen really made me feel like everything was going to be ok, and that they stand behind there products, so off to the Post Office I went.
Helen was in constant contact with me via telephone, and email through out the whole process, and within about 10 days my light was on its way back to me completely covered by warranty!
I was pretty happy! You just dont run into companies that honor there word anymore. My usual experience is "Oh we cover everything, but what broke on yours". Not the case with CLW! I was totally expected to have to pay for the damage, and being on a fixed income, thats not easy, so I was extremely happy when she said they were covering everything. I wanted to kiss her!
So, in closing. Thank you soooo much Helen, and everyone else at California Light Works! You have a customer, and advocate for life! h
I am one of the original grower feedback guys, and have had my light 3 years now, and up until my accident, my light has worked flawlessly. Everything Ive grown with this light has turned out exceptional, and is the envy of everyone in town.
So what happened was, one of my light hangers FAILED. At the time I was supplementing the outskirts of the room with a 600 hps in a cool tube, and when the hanger failed the Solarstorm dropped to where it was against the hps. To add insult to injury, as the light fell it unplugged my fan for the cool tube. Now I think it would have been fine had the fan not come unplugged, but since it did, by the time I got back to it, the Solarstorm had shutdown, and the face of it had melted all over the cool tube. I was heart broke.
I didnt know what to do. I thought to myself.....Should I drill out the rivets, and see if I can fix it? Im pretty smart, surely I can figure this out. (I have some pretty extreme anxiety when it comes to rationalizing)(Tumor related) So I decided to contact CLW, to see what I need to look for, or test. When I called CLW, I was greeted by the sweetest gal on the other end. (We'll call her Helen) First she was able to calm my nerves, and made me feel like my problem was her main priority. Then she suggested I send the light back, and let them see what they can do. Helen really made me feel like everything was going to be ok, and that they stand behind there products, so off to the Post Office I went.
Helen was in constant contact with me via telephone, and email through out the whole process, and within about 10 days my light was on its way back to me completely covered by warranty!
I was pretty happy! You just dont run into companies that honor there word anymore. My usual experience is "Oh we cover everything, but what broke on yours". Not the case with CLW! I was totally expected to have to pay for the damage, and being on a fixed income, thats not easy, so I was extremely happy when she said they were covering everything. I wanted to kiss her!
So, in closing. Thank you soooo much Helen, and everyone else at California Light Works! You have a customer, and advocate for life! h